INFO TECHNOLOGY SR. ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 application support for healthcare systems, working with physicians, nurses, technicians, and administrative staff to resolve day-to-day operational issues. Monitor application health, log and troubleshoot incidents, and support SLA-driven operations. Apply ITIL concepts (incident, request, problem, change, release) while helping with application testing, upgrades, patch validation, and documentation/SOP creation under senior guidance.

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FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY SR. ASSOCIATE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide L1/L2 application support for healthcare systems, working with physicians, nurses, technicians, and administrative staff to resolve day-to-day operational issues. Monitor application health, log and troubleshoot incidents, and support SLA-driven operations. Apply ITIL concepts (incident, request, problem, change, release) while helping with application testing, upgrades, patch validation, and documentation/SOP creation under senior guidance.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
  • •Use ITIL concepts including Incident, Request, Problem, Change, and Release Management.
  • •Support application testing, upgrades, and patch validation.
  • •Create and maintain documentation, SOPs, and knowledge management materials.

Key Requirements

  • •Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
  • •Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
  • •Good communication and interpersonal skills to interact effectively with business users, clinical staff, and technical teams.
  • •Strong analytical and troubleshooting skills with a proactive approach to learning and issue resolution.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
Experience:Healthcare
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting
Tech Stack:ITILIncidentRequestProblemChangeRelease ManagementSLA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn