Customer Service Consultant (Watford, GB, WD17 2DS)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Serve as the first point of contact in HSBC’s Branch Customer Service Team, delivering an exceptional, friendly, and efficient customer experience. Educate customers on HSBC digital platforms and raise fraud awareness, helping protect them while identifying those in vulnerable situations. Handle customer enquiries through to resolution and support customers with more complex banking needs, ensuring financial inclusion.

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FursaFursa
HSBC
HSBC
8 hours ago

Customer Service Consultant (Watford, GB, WD17 2DS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact in HSBC’s Branch Customer Service Team, delivering an exceptional, friendly, and efficient customer experience. Educate customers on HSBC digital platforms and raise fraud awareness, helping protect them while identifying those in vulnerable situations. Handle customer enquiries through to resolution and support customers with more complex banking needs, ensuring financial inclusion.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for customers in the Branch Customer Service Team and own individual needs.
  • •Educate customers on HSBC digital services and support fraud awareness.
  • •Identify customers who may be vulnerable and determine the best way to support them.
  • •Help with more complex banking needs so customers feel supported in their choices.
  • •Deliver exceptional customer experience through effective conversation and resolution of enquiries.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Paid LeavePensionHealth InsuranceGym Membership

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised customer experience.
  • •Be resilient in a continuous changing environment.
  • •Provide a valid right to work in the UK for a minimum of 14 months and be a UK resident over age 18.
  • •Previous customer service experience is helpful (not essential).
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn