Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Empathetic user support","Troubleshooting","Documentation","Mentoring"]

Provide enterprise help desk support by responding to user requests via phone, email, chat, and tickets. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support. Install and update software, handle password resets and access issues, maintain IT asset inventory, and document solutions to support knowledge base and accurate ticket records while meeting IT and security compliance requirements.

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General Dynamics
General Dynamics
4 days ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide enterprise help desk support by responding to user requests via phone, email, chat, and tickets. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support. Install and update software, handle password resets and access issues, maintain IT asset inventory, and document solutions to support knowledge base and accurate ticket records while meeting IT and security compliance requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems and log/track requests.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues, providing step-by-step troubleshooting guidance.
  • •Install, configure, and update software; support password resets, account lockouts, and access issues.
  • •Escalate complex issues to second-level support or specialized teams via the ticketing system.
  • •Document solutions and maintain accurate ticket records; contribute to knowledge base articles and provide guidance to less experienced staff when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associate degree (Associates of Arts/Associates of Science).
  • •5+ years of related experience in help desk/technical support.
  • •TS/SCI security clearance with Polygraph (must currently possess).
  • •US citizenship required.
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:Professional communicationEmpathetic user supportTroubleshootingDocumentationMentoring
Certifications:CompTIA Security+
Tech Stack:Help desk ticketing systemRemote access toolsPhoneEmailChat

Eligibility

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn