Amadeus

4 days ago

Customer Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Monitor customer-facing applications, including CRM, CIAM, APIs, integrations, and cloud services in a 24x7 environment. Detect and coordinate incident and alert resolution, perform first-level troubleshooting and health checks using runbooks/SOPs, and support identity and authentication workflows (SSO/MFA). Manage CRM platform operations and post-deployment monitoring, partner with multiple teams during incidents, and use logs/metrics to drive reliability improvements.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor customer-facing applications, CRM, CIAM, APIs, integrations, and cloud services in a 24x7 operational environment.
•Detect, assess, prioritize, and coordinate resolution of service incidents and operational alerts.
•Perform first-level troubleshooting, diagnostics, health checks, and service recovery using runbooks and SOPs.
•Monitor identity and authentication services including SSO, MFA, login, registration, and customer account services.
•Coordinate with Infrastructure, Application Support, Engineering, Security, Product, and Vendor teams and manage incident communications, escalations, and stakeholder updates.

Key Requirements

•3–6 years of experience in NOC operations, application monitoring, production support, service desk, or enterprise monitoring environments.
•Strong understanding of monitoring tools, incident management processes, and operational support models.
•Ability to work 24x7 rotational shifts and respond to incidents in high-pressure environments.
•Excellent problem-solving, communication, stakeholder management, and teamwork skills.
•Comfort using runbooks/SOPs for diagnostics, health checks, and service recovery activities.

Experience:3-6 yearsProduction supportService deskNOC operationsEnterprise monitoring

Skills:Problem-solvingCommunicationStakeholder managementTeamwork

Tech Stack:DatadogSplunkGrafanaDynatraceAzure MonitorLog AnalyticsAPMIncident ManagementEvent ManagementAlert ManagementCRM Operations SupportCustomer Identity & Access Management (CIAM)SSOMFAOAuth 2.0OpenID ConnectAPIsMicroservicesCloud FundamentalsNetwork Fundamentals

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

4 days ago

Customer Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor customer-facing applications, CRM, CIAM, APIs, integrations, and cloud services in a 24x7 operational environment.
•Detect, assess, prioritize, and coordinate resolution of service incidents and operational alerts.
•Perform first-level troubleshooting, diagnostics, health checks, and service recovery using runbooks and SOPs.
•Monitor identity and authentication services including SSO, MFA, login, registration, and customer account services.
•Coordinate with Infrastructure, Application Support, Engineering, Security, Product, and Vendor teams and manage incident communications, escalations, and stakeholder updates.

Key Requirements

•3–6 years of experience in NOC operations, application monitoring, production support, service desk, or enterprise monitoring environments.
•Strong understanding of monitoring tools, incident management processes, and operational support models.
•Ability to work 24x7 rotational shifts and respond to incidents in high-pressure environments.
•Excellent problem-solving, communication, stakeholder management, and teamwork skills.
•Comfort using runbooks/SOPs for diagnostics, health checks, and service recovery activities.

Experience:3-6 yearsProduction supportService deskNOC operationsEnterprise monitoring

Skills:Problem-solvingCommunicationStakeholder managementTeamwork

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn