Customer Success Renewals Manager

Smartsheet
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Negotiation","Risk management","Problem-solving","Stakeholder management","Process improvement","Forecasting","Time management"]

Own and drive a portfolio of SaaS contract renewals, ensuring a world-class customer renewal experience from start to finish. Partner with sales, customer success, order management, and senior leadership to accelerate renewals, build accurate renewal forecasts, and identify renewal risks early. Use negotiation and analytical problem-solving to prioritize renewal outcomes and develop resolution strategies while continuously improving renewal processes.

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FursaFursa
Smartsheet
Smartsheet
2 years ago

Customer Success Renewals Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and drive a portfolio of SaaS contract renewals, ensuring a world-class customer renewal experience from start to finish. Partner with sales, customer success, order management, and senior leadership to accelerate renewals, build accurate renewal forecasts, and identify renewal risks early. Use negotiation and analytical problem-solving to prioritize renewal outcomes and develop resolution strategies while continuously improving renewal processes.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as an extended member of the account team to bring assigned contract renewals to successful conclusion.
  • •Ensure a positive customer experience throughout all stages of the renewal process.
  • •Partner with sales, customer success, order management, partner organisations, and senior leadership to accelerate renewals and drive positive outcomes.
  • •Build and communicate accurate forecasts for upcoming renewals and identify renewal risk with resolution strategies.
  • •Evaluate the portfolio to prioritise time and process improvements for favourable renewal outcomes.

Pay and Benefits

Perks:DentalPensionPaid LeaveMaternity LeavePaternity LeaveLearning BudgetVolunteer Day

Key Requirements

  • •5+ years of Sales, Customer Success, or Finance experience.
  • •2+ years of experience working in a software renewal role.
  • •Strong negotiation skills with experience driving contracts to completion.
  • •Experience analysing complex problems, developing recommended solutions, and/or managing risk.
  • •Familiarity with project management methodologies for managing the renewal cycle.
Experience:5+ yearsSaaSSoftware renewalsContracting
Skills:NegotiationRisk managementProblem-solvingStakeholder managementProcess improvementForecastingTime management
Languages:English
Tech Stack:SalesforceGainsightSmartsheet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn