NTT

3 months ago

Call Center Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while acting as a subject-matter expert for the call floor. Support agents through SME guidance, coaching, mentoring, and escalation handling for critical cases. Monitor call quality, deliver feedback, and assist with onboarding and training. Track team and individual performance and contribute to reporting and dashboards to ensure targets and service standards are met.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as SME and provide floor support to agents.
•Coach and mentor team members.
•Monitor call quality and provide feedback.
•Handle escalations/critical cases and assist with onboarding, training, and performance reporting.

Pay and Benefits

Perks:Commuter BenefitsPick-upDrop FacilityLearning Budget

Key Requirements

•2–5 years in international BPO/sales
•Strong sales experience (telecom/BPO preferred)
•Excellent communication skills
•Coaching and mentoring ability
•Strong objection handling skills

Experience:2-5 yearsBPOSalesTelecom

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT