Stripe

1 week ago

Full Stack Engineer, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Build and improve Stripe’s Support Experience products end to end, creating engaging, responsive interfaces for users getting help. Scale the contact platform that routes requests to the right teams, implementing new API endpoints, enhancing data pipelines for support visibility, and extending billing-related support plans. Partner with user-facing teams, own problems from design through reliability, and mentor others while maintaining high engineering and product quality.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Build, operate, and improve support products for users across startups to enterprise customers.
•Collaborate with user-facing teams to develop solutions and deploy them across a global 24/7 support operation.
•Enhance internal tools for case-solving workflows and publishing dynamic, localized content on the support site.
•Own problems end to end, balancing business impact, reliability, operability, and high-quality support interactions.
•Uphold engineering and product quality standards and mentor newer team members.

Key Requirements

•2-5+ years of experience building impactful products or systems at scale.
•Experience working as a generalist across frontend and backend to solve problems and delight users.
•Write well-tested, production-ready code with clear documentation and appropriate observability.
•Empathy for internal and external users and a drive to improve the customer experience.
•Ability to connect multiple services and processes, and uphold best practices in engineering, security, and design.

Experience:2+ years

Skills:EmpathyCollaborationGeneralist problem-solvingStakeholder managementMentor

Tech Stack:JavaScriptReactRubyAPI endpointsData pipelinesBilling pipeline

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

1 week ago

Full Stack Engineer, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Build, operate, and improve support products for users across startups to enterprise customers.
•Collaborate with user-facing teams to develop solutions and deploy them across a global 24/7 support operation.
•Enhance internal tools for case-solving workflows and publishing dynamic, localized content on the support site.
•Own problems end to end, balancing business impact, reliability, operability, and high-quality support interactions.
•Uphold engineering and product quality standards and mentor newer team members.

Key Requirements

•2-5+ years of experience building impactful products or systems at scale.
•Experience working as a generalist across frontend and backend to solve problems and delight users.
•Write well-tested, production-ready code with clear documentation and appropriate observability.
•Empathy for internal and external users and a drive to improve the customer experience.
•Ability to connect multiple services and processes, and uphold best practices in engineering, security, and design.

Experience:2+ years

Skills:EmpathyCollaborationGeneralist problem-solvingStakeholder managementMentor

Tech Stack:JavaScriptReactRubyAPI endpointsData pipelinesBilling pipeline

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor