People Services Associate

DocuSign
São Paulo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Organizational skills","Judgment","Confidentiality"]

Support the Global People Services team by managing HR requests end to end. You will create and maintain job requisitions in Workday with accurate, compliant data, monitor approvals, and resolve inquiries. Handle ServiceNow tickets, escalate complex issues when needed, and communicate timely updates to stakeholders. You’ll also assist with LATAM onboarding presentations, exit interviews, and mass data uploads while contributing to cross-functional HR projects and process improvements.

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FursaFursa
DocuSign
DocuSign
16 hours ago

People Services Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the Global People Services team by managing HR requests end to end. You will create and maintain job requisitions in Workday with accurate, compliant data, monitor approvals, and resolve inquiries. Handle ServiceNow tickets, escalate complex issues when needed, and communicate timely updates to stakeholders. You’ll also assist with LATAM onboarding presentations, exit interviews, and mass data uploads while contributing to cross-functional HR projects and process improvements.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for creating and managing job requisitions globally in Workday, ensuring accurate and compliant data
  • •Monitor job requisitions through approval workflows and proactively resolve requisition-related inquiries
  • •Manage and respond to ServiceNow tickets efficiently
  • •Identify, escalate, and help resolve complex issues with senior People Services team members, HRBPs, or hiring managers
  • •Support LATAM onboarding and exit interviews, and assist with mass data inputs/uploads for People Operations

Key Requirements

  • •Basic BS/BA degree or equivalent in HR or related field
  • •2+ years of experience in HR operations
  • •Experience managing and closing complex HR queries (preferred)
  • •Experience with systems such as ServiceNow and Workday
  • •Strong communication skills and attention to detail, with discretion and confidentiality
Experience:2+ years
Education:Bachelor's in HR or related field
Skills:CommunicationAttention to detailOrganizational skillsJudgmentConfidentiality
Languages:EnglishPortugueseSpanish
Tech Stack:WorkdayServiceNowGoogle Suite

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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