Bupa

1 month ago

Regional Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Regional Customer Service Advisor handles pre-authorisation requests and a broad range of member queries, coordinating concierge services and ensuring timely, high-quality responses. The role requires empathy, strong communication, and ability to balance customer needs with policy requirements, while maintaining accurate records in the CRM and supporting continuous CX improvements.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle pre-authorisation requests via calls or emails and create a smooth preauthorisation journey for members.
•Organise preauthorisation tasks by evaluating urgency and priority, following processes based on treatment location and medical service needs.
•Provide timely responses with high quality in calls and emails, and maintain accurate records in the customer management system.
•Manage diverse service queries including coverage, claims, billing, personal information updates, and concierge coordination with timely, high-quality responses.
•Coordinate concierge services (e.g., medical appointment booking) and support Senior Service Expert in servicing members.

Key Requirements

•Bachelor's degree or equivalent preferred.
•Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
•Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
•Fluency in spoken English, Cantonese, and Mandarin is essential; proficiency in written English is required.
•Strong empathy and active listening skills; excellent verbal communication; strong numeracy; proven track record of meeting productivity and quality assurance targets.

Experience:HealthcareInsuranceInternational health insurance

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCustomer serviceActive listening

Certifications:IIQE Paper IIIQE Paper II

Languages:EnglishCantoneseMandarin

Company Brief

Bupa

Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn

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Bupa

1 month ago

Regional Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle pre-authorisation requests via calls or emails and create a smooth preauthorisation journey for members.
•Organise preauthorisation tasks by evaluating urgency and priority, following processes based on treatment location and medical service needs.
•Provide timely responses with high quality in calls and emails, and maintain accurate records in the customer management system.
•Manage diverse service queries including coverage, claims, billing, personal information updates, and concierge coordination with timely, high-quality responses.
•Coordinate concierge services (e.g., medical appointment booking) and support Senior Service Expert in servicing members.

Key Requirements

•Bachelor's degree or equivalent preferred.
•Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
•Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
•Fluency in spoken English, Cantonese, and Mandarin is essential; proficiency in written English is required.
•Strong empathy and active listening skills; excellent verbal communication; strong numeracy; proven track record of meeting productivity and quality assurance targets.

Experience:HealthcareInsuranceInternational health insurance

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCustomer serviceActive listening

Certifications:IIQE Paper IIIQE Paper II

Languages:EnglishCantoneseMandarin

Company Brief

Bupa

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn