NTT

1 month ago

Senior MS Engineer - Datacenter Management

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a Cross Technology Managed Services Engineer (L2) responsible for maintaining clients’ IT infrastructure and systems. Proactively monitor, investigate, and resolve incidents and requests within SLAs, update tickets, and prevent issues from escalating. Execute controlled changes, support disaster recovery activities, handle client escalations, audit ticket quality, and identify automation opportunities while collaborating with L1 engineers and other teams.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
•Manage work queues, address incidents and requests within agreed SLAs, and keep tickets updated with actions taken.
•Execute changes with risk mitigation and contribute to change management documentation.
•Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation.
•Handle client escalations professionally and assist with disaster recovery functions and tests when necessary.

Key Requirements

•Moderate-level experience in managed services roles handling cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Proficiency in planning activities and projects while accounting for changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Experience:Managed servicesITIL

Education:Bachelor's in IT/Computing

Skills:CommunicationWork under pressureClient focusProblem resolution

Tech Stack:ServiceNowITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT