Executive Customer Affairs (SG)

Singapore Airlines
Singapore
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Organizational skills","Communication","Stakeholder management"]

Support the Customer Affairs Department in adopting Generative AI and digital solutions to improve how customer feedback is handled. Drive GenAI project work, test and monitor AI outputs with privacy and human oversight, and administer the Customer Relations Management (CRM) system, including workflows and access. Analyze feedback and operational data to identify trends, coordinate internal and technology stakeholders, and deliver updates, reports, and user training for adoption.

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FursaFursa
Singapore Airlines
Singapore Airlines
13 hours ago

Executive Customer Affairs (SG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the Customer Affairs Department in adopting Generative AI and digital solutions to improve how customer feedback is handled. Drive GenAI project work, test and monitor AI outputs with privacy and human oversight, and administer the Customer Relations Management (CRM) system, including workflows and access. Analyze feedback and operational data to identify trends, coordinate internal and technology stakeholders, and deliver updates, reports, and user training for adoption.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Drive the development and implementation of GenAI solutions for customer feedback handling.
  • •Test, monitor, and improve AI outputs to ensure accuracy, privacy, and appropriate human oversight.
  • •Administer and maintain the Customer Relations Management (CRM) system, including workflows, data, user access, and reports.
  • •Coordinate system enhancements, issue resolution, user support, and documentation for the CRM and related processes.
  • •Analyse customer feedback and operational data to identify trends and opportunities, and prepare project updates, reports, and dashboards.

Key Requirements

  • •Degree in Business Administration, Information Systems, Data Analytics, Computer Science, Customer Experience, or a related discipline.
  • •Relevant experience in customer experience, process improvement, systems administration, project coordination, or data analysis.
  • •Interest in GenAI, automation, data analytics, and digital transformation.
  • •Strong analytical, problem-solving, and organisational skills with attention to detail and the ability to manage multiple priorities.
  • •Good communication and stakeholder management skills, with high integrity and discretion when handling confidential customer information.
Experience:Customer experience
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingOrganizational skillsCommunicationStakeholder management
Tech Stack:Generative AICRMCustomer Relations ManagementDashboards

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn