Customer Service Executive (12-months Contract) (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Teamwork","Adaptability"]

Customer Service Executive role focused on guiding customers via phone, email, and chat, resolving inquiries, and providing accurate product information. You’ll document interactions in the CRM, collaborate with Sales, Marketing and Tech Support, and gather feedback to improve services. Requires strong communication, empathy, and the ability to handle a fast-paced environment in Kuala Lumpur.

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Zurich Insurance
Zurich Insurance
6 months ago

Customer Service Executive (12-months Contract) (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Service Executive role focused on guiding customers via phone, email, and chat, resolving inquiries, and providing accurate product information. You’ll document interactions in the CRM, collaborate with Sales, Marketing and Tech Support, and gather feedback to improve services. Requires strong communication, empathy, and the ability to handle a fast-paced environment in Kuala Lumpur.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
  • •Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
  • •Maintain a deep understanding of our products and services to provide accurate information and recommendations.
  • •Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
  • •Gather customer feedback and insights to help improve our products, services, and overall customer experience.

Key Requirements

  • •Bachelor's degree
  • •Excellent verbal and written communication skills
  • •Previous experience in customer service, insurance, or related field is a plus
  • •Strong analytical and problem-solving skills
  • •Friendly and approachable demeanor with ability to build rapport
Experience:InsuranceCustomer service
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingTeamworkAdaptability
Tech Stack:CRM

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn