Client Service Associate (Emiratisation)

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Customer relationship management","Problem-solving","Stakeholder management","Analytical skills","Attention to detail"]

Support a portfolio of affluent customers by delivering customer-centric service, managing day-to-day banking needs, and strengthening relationships. Partner closely with Relationship Managers to ensure seamless onboarding, resolve service requests efficiently, and escalate issues to end-to-end resolution. Use knowledge of banking products and strong needs assessment to drive cross-selling and digital adoption, while maintaining accurate customer engagement records, reporting, and SLA-focused service metrics.

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FursaFursa
RAKBANK
RAKBANK
4 days ago

Client Service Associate (Emiratisation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support a portfolio of affluent customers by delivering customer-centric service, managing day-to-day banking needs, and strengthening relationships. Partner closely with Relationship Managers to ensure seamless onboarding, resolve service requests efficiently, and escalate issues to end-to-end resolution. Use knowledge of banking products and strong needs assessment to drive cross-selling and digital adoption, while maintaining accurate customer engagement records, reporting, and SLA-focused service metrics.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support a portfolio of affluent customers by managing day-to-day banking requirements and delivering exceptional service.
  • •Partner with Relationship Managers as a key point of contact for customer onboarding and service requests.
  • •Ensure timely resolution of service requests and handle complaints/escalations through end-to-end resolution.
  • •Review customer documentation to ensure compliance with internal and regulatory requirements while meeting SLAs.
  • •Promote digital banking adoption and use needs assessment to identify opportunities for cross-selling and deeper customer engagement.

Key Requirements

  • •2+ years of experience in Banking/Financial Services, preferably in a First Line of Defense (1LOD), Risk, Operations, or Controls environment.
  • •Strong understanding of Operational Risk Management, governance frameworks, and internal controls.
  • •Experience conducting Risk & Control Self-Assessments (RCSA), control reviews, or process assessments.
  • •Ability to identify operational risks/control gaps and recommend practical remediation actions.
  • •Experience with incident management, root cause analysis, and process improvement initiatives.
Experience:2+ years
Skills:Customer relationship managementProblem-solvingStakeholder managementAnalytical skillsAttention to detail

Eligibility

Nationality:UAE National

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn