IT Specialist

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United States
Workplace: RemoteFull timeUSD 74,000 - 100,000 annuallyFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Troubleshooting","User-centric mindset","Adaptability","Proactive learning"]

Serve as the primary point of contact for remote desktop support, triaging and resolving hardware, software, and account issues through chat, tickets, and video. Manage the end-to-end device lifecycle for a distributed team, including macOS troubleshooting and system updates. Administer identity and access tools like Okta and support SaaS access for tools such as Google Workspace and Jira, while documenting solutions and partnering with IT/Security on onboarding and compliance.

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15 hours ago

IT Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary point of contact for remote desktop support, triaging and resolving hardware, software, and account issues through chat, tickets, and video. Manage the end-to-end device lifecycle for a distributed team, including macOS troubleshooting and system updates. Administer identity and access tools like Okta and support SaaS access for tools such as Google Workspace and Jira, while documenting solutions and partnering with IT/Security on onboarding and compliance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide remote support for hardware, software, and account issues using chat, tickets, and video, including initial triage and routing.
  • •Manage device and asset lifecycle for a remote workforce, including provisioning, asset tracking, and macOS troubleshooting and updates.
  • •Administer identity and access tools (Okta) and handle SaaS access requests, configuring tools such as Google Workspace and Jira.
  • •Document solutions to build a knowledge base and handle ad-hoc administrative requests such as data exports and configuration changes.
  • •Collaborate with IT/Security teams on onboarding and compliance, including periodic access reviews.

Pay and Benefits

Salary: USD 74,000 - 100,000 annually

Key Requirements

  • •2+ years of experience in an IT support or helpdesk role, including supporting a remote or hybrid workforce.
  • •Experience managing multiple ticket priorities with strong written and verbal communication skills.
  • •Solid working knowledge of macOS environments and Google Workspace administration.
  • •Experience with identity/access tools such as Okta and mobile device management tools such as Iru (Kandji).
  • •Comfort learning and troubleshooting a broad set of SaaS tools as the stack evolves.
Experience:2+ years
Skills:CommunicationTroubleshootingUser-centric mindsetAdaptabilityProactive learning
Languages:English
Tech Stack:OktaIruKandjiMacOSGoogle WorkspaceJiraSlackSalesforceJira Service ManagementZendeskVPNWi-FiDNSMFASOC 2ISO 27001

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.
Industry: Cybersecurity
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