Senior IT Support Engineer, India

Airwallex
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Teamwork"]

Provide on-site and remote IT support to Airwallex employees and contractors in Bangalore, handling macOS/Windows hardware, software, SaaS apps, and AV. You’ll onboard new hires, document processes, and collaborate with international teams in a startup-like IT Operations environment while ensuring reliable, secure tech support across the office.

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FursaFursa
Airwallex
Airwallex
4 months ago

Senior IT Support Engineer, India

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide on-site and remote IT support to Airwallex employees and contractors in Bangalore, handling macOS/Windows hardware, software, SaaS apps, and AV. You’ll onboard new hires, document processes, and collaborate with international teams in a startup-like IT Operations environment while ensuring reliable, secure tech support across the office.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide on-site and remote IT support for Airwallex employees and contractors, on macOS and windows, and hardware support for PC and Apple hardware
  • •Provide software support and troubleshooting on macOS and Windows OS and SaaS applications
  • •Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware
  • •Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
  • •Provide AV support for meeting rooms, all-hands event spaces and office technology

Key Requirements

  • •A patient and empathetic approach to supporting users on-site and often in time sensitive situations.
  • •Great documentation skills – you can document your work, and write a great article to a high standard
  • •Experience with supporting and troubleshooting common MDM applications – mac and windows
  • •Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
  • •You’re consistent, reliable and dependable – but you’re hungry to learn more and work on more than just support
Experience:Information Technology
Skills:CommunicationProblem-solvingTeamwork
Tech Stack:MacOSWindowsGoogle WorkspaceSlackOktaConfluenceJIRAZoomMDMVPN

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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