Senior Guest Services Executive - Front Office - Jumeirah Living World Trade Centre

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Problem-solving","Guest service","Communication","Interpersonal abilities","Ability to work in fast-paced environments"]

Ensure smooth, efficient front office operations for residents, guests, and visitors by delivering the Jumeirah signature service standards. Support duty manager duties for VIP arrival apartments, welcome and escort arriving residents, and maintain guest history profiles. Build strong rapport and act as a salesperson for Jumeirah Living properties and offerings, helping drive front office operating costs, sales, and profitability in a fast-paced serviced residence environment.

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FursaFursa
Jumeirah
Jumeirah
22 hours ago

Senior Guest Services Executive - Front Office - Jumeirah Living World Trade Centre

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Last checked: 13 hours agoStatus: Live

Job Summary

Ensure smooth, efficient front office operations for residents, guests, and visitors by delivering the Jumeirah signature service standards. Support duty manager duties for VIP arrival apartments, welcome and escort arriving residents, and maintain guest history profiles. Build strong rapport and act as a salesperson for Jumeirah Living properties and offerings, helping drive front office operating costs, sales, and profitability in a fast-paced serviced residence environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure smooth and efficient front office operations, delivering optimum service and care to residents, guests, and visitors.
  • •Assist the duty manager with checking VIP arrival apartments and meeting/escorting arriving residents.
  • •Build rapport with residents and guests and maintain interactions to update guest history profiles.
  • •Act as a salesperson for Jumeirah Living properties and related products.
  • •Support operating-cost management and help achieve maximum sales and profitability for the front office department.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveTravel AllowanceShared AccommodationLearning Budget

Key Requirements

  • •High School Certificate is essential; a hospitality-related degree or diploma is preferred.
  • •Minimum 2 years of front office experience in a four-star or five-star hotel environment.
  • •Proficient in Opera PMS with strong operational knowledge and skills.
  • •Strong problem-solving, guest service, communication, and interpersonal abilities.
  • •Arabic language skills are preferred; previous serviced residence experience is an advantage.
Experience:2+ yearsHospitalityServiced residence
Skills:Problem-solvingGuest serviceCommunicationInterpersonal abilitiesAbility to work in fast-paced environments
Languages:Arabic
Tech Stack:Opera PMS

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn