Client Solutions Manager - Industry Operations (Commerce) - New York

TikTok
New York
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Analytical thinking","Creative problem-solving","Detail orientation","Stakeholder management"]

Partner with clients and agencies to drive product adoption and optimize TikTok performance for commerce-focused advertisers. Own post-sale relationships and act as a technical and strategic point of contact across campaign planning, setup validation, creative QA, tracking, and real-time optimization. Build Test & Learn frameworks using TikTok measurement solutions, lead workshops and business reviews, and translate campaign insights into revenue impact across full-funnel objectives.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - Industry Operations (Commerce) - New York

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Partner with clients and agencies to drive product adoption and optimize TikTok performance for commerce-focused advertisers. Own post-sale relationships and act as a technical and strategic point of contact across campaign planning, setup validation, creative QA, tracking, and real-time optimization. Build Test & Learn frameworks using TikTok measurement solutions, lead workshops and business reviews, and translate campaign insights into revenue impact across full-funnel objectives.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as a solutions partner/consultant to clients and internal stakeholders across product adoption, campaign strategy, and optimization.
  • •Build Test & Learn frameworks using TikTok measurement solutions (BLS, CLS, Ad Effectiveness, incrementality) to demonstrate full-funnel impact.
  • •Drive adoption and correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations with technical accuracy.
  • •Own end-to-end campaign executional checks, including Ads Manager setup validation, creative QA, compliance, and real-time pacing/optimization suggestions.
  • •Deliver education via narratives, workshops, and business reviews; compile and present reporting and account audits to identify issues and revenue impact.

Key Requirements

  • •5+ years in client services, account management, or campaign management in digital performance marketing with hands-on expertise in ads platforms.
  • •Strong understanding of digital media KPIs and how to optimize across awareness, consideration, and performance objectives.
  • •Proven experience managing complex, multi-market campaign portfolios across branding and performance advertisers.
  • •Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards) to generate actionable insights from platform data.
  • •Detail oriented, analytical, and a creative problem solver.
Experience:5+ yearsDigital performance marketing
Skills:Analytical thinkingCreative problem-solvingDetail orientationStakeholder management
Tech Stack:TikTok Ads ManagerExcelThinkcellDashboardsPixelsSDKsMobile Measurement Partners (MMPs)TikTok ShopBLSCLSAd EffectivenessIncrementalityIASDV

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn