Sonar Source

2 days ago

AI Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and evolve an AI-augmented internal technology ecosystem by designing and operationalizing AI-native capabilities, integrations, and workflow automation. Administer and govern Jira Service Management and the Atlassian Cloud suite, including service catalog, SLAs, queues, access, and platform health. Build integrations using APIs/webhooks, engineer automation pipelines, manage assets/CMDB data integrity, and support ITIL-aligned incident/change/problem processes plus security and audit readiness.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Design, build, and operationalize AI-native capabilities and automations across Sonar’s internal stack, including Claude MCP integrations, Claude skills, Rovo agents, and enterprise apps connectors.
•Administer and evolve Jira Service Management (JSM) and the wider Atlassian Cloud ecosystem with governance, access management, service catalog design, SLAs, queue/request configuration, and platform health monitoring.
•Engineer sophisticated workflow automations using Atlassian Automation plus REST APIs, webhooks, and third-party middleware to eliminate manual work at scale.
•Build and maintain integrations across Atlassian and adjacent enterprise systems using APIs/webhooks and marketplace apps.
•Own JSM Assets/CMDB configuration and enforce ITIL-aligned ITSM processes (incident, change, problem, access) while supporting security, compliance, and audit documentation/evidence.

Key Requirements

•Hands-on experience building AI-native platforms and systems (Claude/Anthropic, MCP, agent frameworks like Rovo, connectors, prompt-based workflows).
•5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments.
•Proven workflow automation experience using Atlassian Automation and/or third-party tools, comfortable with REST APIs, webhooks, and JSON.
•Scripting experience (Python, Groovy, JavaScript) is a strong plus.
•Strong understanding of ITSM processes and ITIL v3/v4 (incident, change, problem, request management) and ability to enforce them via platform workflows.

Experience:5+ yearsAI-nativeEnterprise ITSMAtlassianWorkflow automationITIL

Skills:Analytical thinkingStrategic problem-solvingAutonomyCommunicationLeadership mindset

Certifications:ACP-620ACP-120ACP-420

Languages:English

Tech Stack:ClaudeAnthropicClaude MCPModel Context ProtocolRovoJira Service Management (JSM)Jira SoftwareConfluence CloudAtlassian CloudAtlassian AutomationREST APIsWebhooksJSONPythonGroovyJavaScriptOktaJumpCloudSlackZoom

Company Brief

Sonar Source

Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sonar Source

2 days ago

AI Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Design, build, and operationalize AI-native capabilities and automations across Sonar’s internal stack, including Claude MCP integrations, Claude skills, Rovo agents, and enterprise apps connectors.
•Administer and evolve Jira Service Management (JSM) and the wider Atlassian Cloud ecosystem with governance, access management, service catalog design, SLAs, queue/request configuration, and platform health monitoring.
•Engineer sophisticated workflow automations using Atlassian Automation plus REST APIs, webhooks, and third-party middleware to eliminate manual work at scale.
•Build and maintain integrations across Atlassian and adjacent enterprise systems using APIs/webhooks and marketplace apps.
•Own JSM Assets/CMDB configuration and enforce ITIL-aligned ITSM processes (incident, change, problem, access) while supporting security, compliance, and audit documentation/evidence.

Key Requirements

•Hands-on experience building AI-native platforms and systems (Claude/Anthropic, MCP, agent frameworks like Rovo, connectors, prompt-based workflows).
•5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments.
•Proven workflow automation experience using Atlassian Automation and/or third-party tools, comfortable with REST APIs, webhooks, and JSON.
•Scripting experience (Python, Groovy, JavaScript) is a strong plus.
•Strong understanding of ITSM processes and ITIL v3/v4 (incident, change, problem, request management) and ability to enforce them via platform workflows.

Experience:5+ yearsAI-nativeEnterprise ITSMAtlassianWorkflow automationITIL

Skills:Analytical thinkingStrategic problem-solvingAutonomyCommunicationLeadership mindset

Certifications:ACP-620ACP-120ACP-420

Languages:English

Company Brief

Sonar Source

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2008

Website LinkedIn