Senior Client Success Manager

Virta Health
Denver, San Francisco
Workplace: RemoteFull timeUSD 129,000 - 166,500 annuallyFunction: Customer Success & Account ManagementExperience: 6-8 yearsSkills: ["Relationship building","Ownership","Strategic thinking","Negotiation","Problem-solving"]

Own the end-to-end client experience for strategic employer accounts using Virta’s health plan partner model. Deliver executive-ready business reviews with clinical outcomes and ROI to drive satisfaction, retention, renewals, and upsells. Act as a consultative advisor to expand accounts by connecting evolving needs and population health trends to Virta’s value story. Partner cross-functionally across Clinical, Member Engagement, Analytics, and Commercial to monitor success metrics and mitigate risks.

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FursaFursa
Virta Health
Virta Health
3 days ago

Senior Client Success Manager

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Job Summary

Own the end-to-end client experience for strategic employer accounts using Virta’s health plan partner model. Deliver executive-ready business reviews with clinical outcomes and ROI to drive satisfaction, retention, renewals, and upsells. Act as a consultative advisor to expand accounts by connecting evolving needs and population health trends to Virta’s value story. Partner cross-functionally across Clinical, Member Engagement, Analytics, and Commercial to monitor success metrics and mitigate risks.
Location: Denver, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end client lifecycle for a strategic portfolio of employer clients acquired through health plan partners to drive retention and satisfaction.
  • •Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and ongoing investment.
  • •Serve as a consultative advisor by identifying evolving needs and leading expansion discussions aligned to client objectives and population health trends.
  • •Lead renewal negotiations and upsell contracting, advocating for clients with transparency and strong judgment.
  • •Monitor key success indicators, surface risks and opportunities early, and adjust strategy; partner cross-functionally across Clinical, Member Engagement, Analytics, and Commercial.

Pay and Benefits

Salary: USD 129,000 - 166,500 annually

Key Requirements

  • •6–8 years of experience in customer success, consulting, or client-facing account management roles.
  • •Proven ability to independently manage enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes.
  • •Demonstrated success leading contract renewals and expansions with consultative selling and negotiation tied to measurable outcomes and ROI.
  • •Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
  • •Strong analytical and detail-oriented approach to using data and insights for customer conversations and decisions.
Experience:6-8 yearsCustomer successEnterprise accountsHealthcare
Skills:Relationship buildingOwnershipStrategic thinkingNegotiationProblem-solving
Tech Stack:AsanaJIRASalesforceLooker

Company Brief

Virta Health
Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn