Senior Forderungsmanager*in (m/w/d)

iwoca
Berlin, Frankfurt
Workplace: OnsiteFull timeEUR 50,000 - 66,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Negotiation","Empathy","Coaching","Problem-solving"]

Own and manage a customer portfolio in the Collections team, negotiating repayment solutions for business owners facing difficulties. Use financial analysis and legal know-how to determine the best course of action, escalating to internal teams when cases become critical. Partner with a paralegal, lawyers, and other teams to deliver customer-first outcomes, coach colleagues on complex conversations, and drive cross-team process improvements.

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iwoca
iwoca
20 hours ago

Senior Forderungsmanager*in (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own and manage a customer portfolio in the Collections team, negotiating repayment solutions for business owners facing difficulties. Use financial analysis and legal know-how to determine the best course of action, escalating to internal teams when cases become critical. Partner with a paralegal, lawyers, and other teams to deliver customer-first outcomes, coach colleagues on complex conversations, and drive cross-team process improvements.
Location: Berlin, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage your own customer portfolio by speaking with customers and negotiating optimal repayment solutions for both parties
  • •Analyze customers’ financial situations and develop strategies to support them effectively
  • •Assess whether a solution will work and balance costs and success likelihood before escalation
  • •Identify early when a case becomes critical and hand it over to internal teams to proceed without additional questions
  • •Coach and enable new colleagues for difficult conversations and improve cross-team processes

Pay and Benefits

Salary: EUR 50,000 - 66,000 annually
Perks:SabbaticalPensionGym MembershipLearning BudgetDeutschland Ticket

Key Requirements

  • •Complete a commercial or legal qualification or a business studies degree
  • •Have several years of customer-facing experience, ideally in the finance sector
  • •Demonstrate proven experience in collections/debt management with end-to-end case ownership
  • •Understand the basics of German enforcement and insolvency law to evaluate cases commercially
  • •Communicate confidently in writing and by phone, including in escalatory or legal situations
Experience:FinanceFintech
Skills:CommunicationNegotiationEmpathyCoachingProblem-solving
Languages:GermanEnglish
Tech Stack:AIKI-Tools

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 4.6
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