Multilingual Customer Success Manager (Portuguese & Spanish)

Keeper Security
Chicago, United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Autonomy","Ownership","Problem-solving","Communication","Customer focus"]

Manage a named portfolio of B2B cybersecurity customers, driving renewals, cross-sells, and upsells while carrying a revenue quota. Build relationships with senior management and C-level contacts, run technical and Quarterly Business Reviews, and resolve issues through troubleshooting and collaboration. Serve as a Customer Success and cybersecurity advisor, identify opportunities and risks using data analysis, and help customers adopt best practices for protecting against password breaches.

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Keeper Security
Keeper Security
1 day ago

Multilingual Customer Success Manager (Portuguese & Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage a named portfolio of B2B cybersecurity customers, driving renewals, cross-sells, and upsells while carrying a revenue quota. Build relationships with senior management and C-level contacts, run technical and Quarterly Business Reviews, and resolve issues through troubleshooting and collaboration. Serve as a Customer Success and cybersecurity advisor, identify opportunities and risks using data analysis, and help customers adopt best practices for protecting against password breaches.
Location: Chicago, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio and drive revenue growth by meeting or exceeding sales targets within assigned accounts
  • •Negotiate contract renewals and expand accounts through cross-sells and upsells
  • •Conduct technical and Quarterly Business Reviews, maintain a structured cadence, and present solutions
  • •Troubleshoot customer challenges, resolve issues independently and with other teams, and advise on best practices for securing against password breaches
  • •Perform data-driven portfolio analysis to prioritize opportunities and risk, delivering consistent customer value

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Time

Key Requirements

  • •1+ years of experience in account management or SaaS customer success roles/sales roles
  • •Strong technical knowledge of software integrations (SSO, Directory), implementation, onboarding, and support
  • •Experience working with and selling to enterprise organizations and C-level executives, IT, and cybersecurity leaders
  • •Ability to anticipate customer challenges and solve problems with autonomy, ownership, and customer dedication
  • •Working knowledge of Salesforce.com; undergraduate degree preferred (BA/BS)
Experience:1+ yearsSaaSB2BEnterpriseCybersecurityIAM
Skills:AutonomyOwnershipProblem-solvingCommunicationCustomer focus
Languages:PortugueseSpanishEnglish
Tech Stack:Salesforce.comSSODirectoryImplementationOnboardingSupport

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn