Senior Manager – Customer Support (Service Delivery)

Beumer Group
Australia, New Zealand
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5-10 yearsEducation: bachelorsSkills: ["Technical leadership","Customer relationship management","Stakeholder management","Continuous improvement","Strategic problem solving"]

Lead technical customer support service delivery across Australia and New Zealand, managing engineering teams that handle maintenance, fault diagnosis, troubleshooting, system optimisation, and lifecycle support. Own service performance against contractual obligations, SLAs, and uptime targets, act as the escalation point for complex issues, and drive continuous improvement using operational KPIs. Partner with engineering, projects, supply chain, sales, and customers to deliver reliable outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Beumer Group
Beumer Group
1 month ago

Senior Manager – Customer Support (Service Delivery)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead technical customer support service delivery across Australia and New Zealand, managing engineering teams that handle maintenance, fault diagnosis, troubleshooting, system optimisation, and lifecycle support. Own service performance against contractual obligations, SLAs, and uptime targets, act as the escalation point for complex issues, and drive continuous improvement using operational KPIs. Partner with engineering, projects, supply chain, sales, and customers to deliver reliable outcomes.
Location: Australia, New Zealand
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop technical service delivery teams across Australia and New Zealand.
  • •Oversee maintenance, fault diagnosis, troubleshooting, and performance of installed systems.
  • •Ensure service delivery meets contractual obligations, SLAs, and uptime targets.
  • •Serve as the escalation point for complex technical and operational issues.
  • •Monitor and improve service performance metrics and drive continuous improvement initiatives.
Travel: Medium travel

Key Requirements

  • •Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics or similar).
  • •5–10 years’ experience in technical service delivery, field service, or engineering operations.
  • •Demonstrated experience leading engineering or technical teams.
  • •Experience in industrial automation, logistics, material handling, airport systems, or related industries.
  • •Strong understanding of service delivery, maintenance, reliability, and operational performance management.
Experience:5-10 yearsIndustrial automationLogisticsAirport systemsIntralogisticsMaterial handling
Education:Bachelor's in Engineering (Mechanical, Electrical, Mechatronics or similar)
Skills:Technical leadershipCustomer relationship managementStakeholder managementContinuous improvementStrategic problem solving
Certifications:ITILLeanSix Sigma
Languages:English
Tech Stack:ITILLeanSix SigmaService level agreements (SLAs)

Company Brief

Beumer Group
Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Beckum, Germany
Founded: 1935
WebsiteLinkedIn