Senior Manager – Customer Support (Service Delivery)

Lead technical customer support service delivery across Australia and New Zealand, managing engineering teams that handle maintenance, fault diagnosis, troubleshooting, system optimisation, and lifecycle support. Own service performance against contractual obligations, SLAs, and uptime targets, act as the escalation point for complex issues, and drive continuous improvement using operational KPIs. Partner with engineering, projects, supply chain, sales, and customers to deliver reliable outcomes.