Field Service Technician - (Onsite) 2nd Shift - Coppell TX

Entrust
United States
Workplace: OnsiteFull timeUSD 22.68 - 35.65 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Problem-solving","Troubleshooting","Autonomy","Customer relations","Reliability"]

Perform preventative and emergency maintenance on Entrust Datacard electromechanical equipment at customer sites, diagnosing issues and resolving them with strong autonomy. Maintain inventory and complete service reporting using Oracle (or an equivalent ERP) platform. Provide reliable, timely customer interaction with independent resolution for most situations, support customer relations improvements, and complete required training and development.

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Entrust
Entrust
1 hour ago

Field Service Technician - (Onsite) 2nd Shift - Coppell TX

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Job Summary

Perform preventative and emergency maintenance on Entrust Datacard electromechanical equipment at customer sites, diagnosing issues and resolving them with strong autonomy. Maintain inventory and complete service reporting using Oracle (or an equivalent ERP) platform. Provide reliable, timely customer interaction with independent resolution for most situations, support customer relations improvements, and complete required training and development.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality preventative and emergency maintenance on Entrust Datacard equipment.
  • •Diagnose equipment problems and test, diagnose, and resolve issues with a high degree of autonomy.
  • •Use Oracle (or equivalent ERP) to maintain inventory levels and support service activity reporting and call management.
  • •Drive to customer sites to provide service and maintenance.
  • •Interact with customer operations staff and support continuous improvement in customer relations.
Travel: Low travel

Pay and Benefits

Salary: USD 22.68 - 35.65 hourly
Perks:Health InsuranceVisionDental401kLife InsuranceDisability InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Associates degree in Electronics or equivalent verifiable training.
  • •Minimum of 2 years of electromechanical technician experience.
  • •Proficient problem solving and troubleshooting skills.
  • •Proficient with PCs, current operating systems, and relevant software applications.
  • •Ability to work flexible hours/shifts and travel when required, including short-term off-site assignments, and lift up to 70 lbs.
Experience:2+ years
Education:Associate's in Electronics
Skills:Problem-solvingTroubleshootingAutonomyCustomer relationsReliability
Tech Stack:OracleERPPCsOperating systems

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn