Customer Engineer II

Applied Materials
Malaysia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Safety","Problem-solving"]

Serve as the direct liaison with customers, installing, maintaining, and upgrading equipment. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, using digital analytics and diagnostic techniques to troubleshoot issues. Triage and respond to fab issues by coordinating with other engineers and joining escalation calls. Verify equipment quality, follow safety procedures, and help ensure complete customer satisfaction.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live

Job Summary

Serve as the direct liaison with customers, installing, maintaining, and upgrading equipment. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, using digital analytics and diagnostic techniques to troubleshoot issues. Triage and respond to fab issues by coordinating with other engineers and joining escalation calls. Verify equipment quality, follow safety procedures, and help ensure complete customer satisfaction.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment while coordinating directly with customers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
  • •Verify operational quality of system equipment and assist senior engineers as needed.
  • •Assume responsibility for complete customer satisfaction within the work area, including planning and coordinating support plans.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee AssistanceLearning Budget

Key Requirements

  • •Perform standard service activities through Tier I independently and standard Tier II with assistance.
  • •Perform routine preventative maintenance within established timeframes and complete quality repairs.
  • •Use diagnostic techniques, documentation, and test equipment (with assistance from senior engineers when needed) to diagnose and resolve technical problems.
  • •Demonstrate ability to identify process, software, or hardware related system problems using training and experience.
  • •Follow IP guidelines and consistently comply with all safety procedures.
Skills:CommunicationSafetyProblem-solving
Tech Stack:Digital analyticsKnowledge management systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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