Tyk

2 months ago

Customer Solution Architect - EMEA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Act as the technical owner of customer success post-sale, helping customers onboard effectively, deploy Tyk, and achieve long-term value from the API Management platform. Partner closely with Account Managers, provide architecture guidance and best practices, troubleshoot production and technical challenges, and deliver workshops and enablement. Proactively identify adoption risks and collaborate with Presales, Support, Product, and Engineering to improve the customer experience.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the technical onboarding journey from post-sale through production readiness.
•Serve as a trusted technical advisor to customer engineering teams.
•Guide customers on architecture, best practices, and long-term platform adoption.
•Troubleshoot technical and production challenges alongside customers.
•Deliver workshops and enablement sessions, identify adoption risks, and partner with Account Managers on strategic accounts and expansion.

Travel: Low travel

Pay and Benefits

Perks:Remote WorkPaid LeaveEquityParental Leave

Key Requirements

•Strong hands-on experience with APIs, distributed systems, and cloud-native architectures.
•Experience working directly with technical stakeholders, including engineers and architects.
•Ability to clearly explain complex technical concepts pragmatically.
•Confidence leading technical discussions, onboarding engagements, and architecture reviews.
•Strong troubleshooting and problem-solving skills in production environments.

Experience:API management

Skills:CommunicationProblem-solvingOwnership

Tech Stack:APIsDistributed systemsCloud-native architectures

Company Brief

Tyk

Tyk provides an open-source API gateway and API management platform (self-managed, cloud, hybrid) offering gateway, analytics, developer portal and dashboard functionality to help enterprises secure, monitor and manage APIs at scale.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2014

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Tyk