Leapsome

1 month ago

German-speaking Customer Onboarding Manager (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead technical onboarding and implementation projects for Leapsome’s People Enablement and HRIS platform, guiding customers through setup, configurations, and training. Manage multiple onboarding projects, collaborate with HR, IT, and Sales/CS teams, troubleshoot issues, and drive scalable, AI-assisted onboarding processes to ensure successful handover to Customer Success.

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS
•Project managing implementation timelines across multiple accounts simultaneously
•Collaborating with customer stakeholders to tailor platform configurations to their workflows
•Troubleshooting setup issues and coordinating with Product and Support teams where needed
•Collaborating with Sales and Customer Success to achieve the best outcomes for customers

Pay and Benefits

Equity and Bonus:Equity

Perks:Hybrid ModelLearning BudgetPaid LeaveEquity

Key Requirements

•2-4 years (plus) of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
•Fluent in English and German
•Strong project management skills with a track record of leading implementations involving multiple stakeholders
•Excellent communicator with ability to work with HR/People teams and technical audiences
•Solid technical understanding, comfortable navigating integrations, data imports, and troubleshooting configuration issues

Experience:2-4 yearsSaaSHR techB2B

Skills:CommunicationProject managementProblem-solving

Languages:EnglishGerman

Tech Stack:AIIntegrationsData imports

Company Brief

Leapsome

Provides an AI-powered people enablement platform combining HRIS, performance management, engagement surveys, OKRs, learning, and feedback to help organisations develop employees, improve manager adoption, and streamline people operations.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Leapsome

1 month ago

German-speaking Customer Onboarding Manager (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS
•Project managing implementation timelines across multiple accounts simultaneously
•Collaborating with customer stakeholders to tailor platform configurations to their workflows
•Troubleshooting setup issues and coordinating with Product and Support teams where needed
•Collaborating with Sales and Customer Success to achieve the best outcomes for customers

Pay and Benefits

Equity and Bonus:Equity

Perks:Hybrid ModelLearning BudgetPaid LeaveEquity

Key Requirements

•2-4 years (plus) of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
•Fluent in English and German
•Strong project management skills with a track record of leading implementations involving multiple stakeholders
•Excellent communicator with ability to work with HR/People teams and technical audiences
•Solid technical understanding, comfortable navigating integrations, data imports, and troubleshooting configuration issues

Experience:2-4 yearsSaaSHR techB2B

Skills:CommunicationProject managementProblem-solving

Languages:EnglishGerman

Tech Stack:AIIntegrationsData imports

Company Brief

Leapsome

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor