Customer Success Manager, Beneficial Deployments - Life Sciences

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 200,000 - 265,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Strategic mindset","Data-driven mindset","Change management","Communication","Roll up your sleeves"]

Own a portfolio of strategic Life Sciences accounts and drive adoption of Claude across the API, Claude for Enterprise, Claude Code, and Claude Science. Build trusted relationships with research and IT leaders, optimize usage and expansion, and run one-to-many programs like webinars, hackathons, cohorts, and researcher communities. Establish success playbooks, health metrics, and change-management approaches, while partnering with teams to measure value and shape beneficial AI deployment for scientific impact.

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Anthropic
Anthropic
20 hours ago

Customer Success Manager, Beneficial Deployments - Life Sciences

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Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of strategic Life Sciences accounts and drive adoption of Claude across the API, Claude for Enterprise, Claude Code, and Claude Science. Build trusted relationships with research and IT leaders, optimize usage and expansion, and run one-to-many programs like webinars, hackathons, cohorts, and researcher communities. Establish success playbooks, health metrics, and change-management approaches, while partnering with teams to measure value and shape beneficial AI deployment for scientific impact.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusting strategic relationships with research leaders, principal investigators, program directors, and IT teams to identify optimization and expanded AI deployment opportunities.
  • •Become an expert across Claude offerings (API, Claude for Enterprise, Claude Code, and Claude for Life Sciences) and guide partners to the right solutions, including integrations and agent skills.
  • •Monitor usage patterns and proactively drive adoption, finding optimization opportunities and new applications for Claude.
  • •Develop and execute change management strategies, including Train-the-Trainer programs, Center of Excellence development, and organizational enablement.
  • •Design and run one-to-many engagement programs (webinars, hackathons, cohort onboarding, office hours, researcher communities) and guide partners through technical and governance foundations for launch.

Pay and Benefits

Salary: USD 200,000 - 265,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
  • •3+ years of experience in life sciences research with ample exposure to the intersection of new technologies to accelerate progress.
  • •Experience working directly with life sciences organizations (academic research institutions, nonprofit research institutes, foundations, biotech, or pharma) and familiarity with how research is governed.
  • •Deep understanding of regulations, risk, and compliance needs in life sciences.
  • •Technical fluency to understand AI/ML concepts, API integrations, and software implementation patterns, plus the ability to explain technical products to diverse audiences.
Experience:Life sciencesBiotechPharma
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, or professional experience
Skills:Strategic mindsetData-driven mindsetChange managementCommunicationRoll up your sleeves
Languages:English
Tech Stack:APIClaude for EnterpriseClaude CodeClaude ScienceSSOProvisioningHIPAAIRB

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn