Box

5 months ago

Customer Success Manager (Nagoya)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join Box Japan as a Customer Success Manager responsible for managing post-sale activities for top and enterprise customers, driving adoption, satisfaction, and contract retention. Build strong relationships, explain product capabilities, plan onboarding and change management, run quarterly health checks, monitor renewal risk, collaborate with sales, PS, product, and engineering, and represent customer voice to internal teams.

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage all post-sale activities for Box top and enterprise customers through relationship building, product knowledge, planning, and execution.
•Deeply understand Box products and explain features that best meet customer business needs.
•Develop and execute onboarding, change management, adoption, and utilization plans.
•Conduct strategic reviews including regular customer meetings and quarterly health checks to improve retention.
•Identify and mitigate churn risk and health score issues, proactively pursuing activities to reduce risk.

Key Requirements

•3+ years in account management in the IT industry
•ability to work closely with customers to increase satisfaction and trust in Box
•experience managing multiple customers simultaneously
•basic technical knowledge to answer customer questions
•willingness to collaborate with cross-functional teams (sales, PS, product, engineering) and bring ideas/energy to the team

Experience:3+ yearsITSaaS

Skills:CommunicationRelationship-buildingTeamworkProblem-solvingCustomer-facing

Languages:EnglishJapanese

Tech Stack:SalesforceZendeskSaaS

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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