Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Relationship building","Problem-solving","Organizational skills"]

Serve as a trusted counter-sales advisor for plumbing and HVAC contractor customers, helping them choose the right products for their projects. Engage customers in person, by phone, and via email; use catalogs, computer systems, and manufacturer databases to find parts and provide accurate information. Drive sales through upselling, cross-selling, and promotion of strategic products, while supporting special orders, back-orders, and delivery timelines and maintaining an organized, safety-focused counter environment.

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FursaFursa
Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted counter-sales advisor for plumbing and HVAC contractor customers, helping them choose the right products for their projects. Engage customers in person, by phone, and via email; use catalogs, computer systems, and manufacturer databases to find parts and provide accurate information. Drive sales through upselling, cross-selling, and promotion of strategic products, while supporting special orders, back-orders, and delivery timelines and maintaining an organized, safety-focused counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide purchasing decisions.
  • •Drive sales growth through upsell and cross-sell opportunities and promotion of strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • •Process transactions accurately and efficiently; manage special orders and follow up on order status, back-orders, and delivery timelines while maintaining an organized, safety-compliant counter environment.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills to manage multiple priorities; ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationConsultative sellingRelationship buildingProblem-solvingOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn