PostHog

5 months ago

Technical Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Technical Customer Success Manager at PostHog responsible for stewarding 25-40 paying customers through onboarding and ongoing success. You’ll troubleshoot technical issues, advise on configurations across PostHog products, and ensure retention and expansion by understanding customer needs, product usage, and revenue signals in a remote, async-friendly environment.

Location: United States, EU

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with users and key players at each customer company to ensure retention and success.
•Own customer feedback and ensure it gets to the wider PostHog team for product improvement.
•Investigate technical issues and occasionally contribute fixes or configurations to improve customer outcomes.
•Be highly responsive to Slack messages, tickets, and emails to minimize churn.
•Act as the primary PostHog CS contact for assigned accounts, driving retention and healthy product usage.

Key Requirements

•Technically capable with comfort working with code; able to troubleshoot customer-reported issues and advise on configuration best practices across PostHog products.
•Understanding of product teams and how they collaborate to ship features, with ability to help customers use PostHog to solve real problems (experiments, analytics, session replay, error tracking).
•Strong customer focus with the ability to remove blockers and assist users to use PostHog effectively.
•Able to manage around 40 customers and tailor approaches to different accounts.
•Nice-to-have experience with developer tools, product analytics, session replay, feature flags, data warehouses, or data pipelines.

Experience:Product analyticsSaaS

Skills:CommunicationEmpathyProblem-solvingTime managementCustomer service

Languages:English

Tech Stack:SQLData warehouseData pipelineSession replayA/B testingFeature flagsCRMAnalytics

Company Brief

PostHog

PostHog provides an open-source product analytics and developer platform that combines analytics, session replay, feature flags, A/B testing, and data warehousing to help engineering and product teams build and optimize products.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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PostHog

5 months ago

Technical Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States, EU

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with users and key players at each customer company to ensure retention and success.
•Own customer feedback and ensure it gets to the wider PostHog team for product improvement.
•Investigate technical issues and occasionally contribute fixes or configurations to improve customer outcomes.
•Be highly responsive to Slack messages, tickets, and emails to minimize churn.
•Act as the primary PostHog CS contact for assigned accounts, driving retention and healthy product usage.

Key Requirements

•Technically capable with comfort working with code; able to troubleshoot customer-reported issues and advise on configuration best practices across PostHog products.
•Understanding of product teams and how they collaborate to ship features, with ability to help customers use PostHog to solve real problems (experiments, analytics, session replay, error tracking).
•Strong customer focus with the ability to remove blockers and assist users to use PostHog effectively.
•Able to manage around 40 customers and tailor approaches to different accounts.
•Nice-to-have experience with developer tools, product analytics, session replay, feature flags, data warehouses, or data pipelines.

Experience:Product analyticsSaaS

Skills:CommunicationEmpathyProblem-solvingTime managementCustomer service

Languages:English

Tech Stack:SQLData warehouseData pipelineSession replayA/B testingFeature flagsCRMAnalytics

Company Brief

PostHog

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor