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1 month ago

Payment Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join a fast-growing team as a Payment Operations Specialist, providing customer support to ensure clients can pay and resolve payment issues, collaborating with customer and payment provider teams, prioritizing queues within SLAs, and designing scalable payment processes while coordinating with Engineering and Product to keep stakeholders informed.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Support our customers using Zendesk by communicating, troubleshooting, and resolving any payment issues.
•Partner with our customer and payment provider support teams to find a timely resolution to customers' problems.
•Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
•Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
•Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products and keep clients and internal stakeholders updated on progress.

Pay and Benefits

Perks:Start-up EquityHealth InsuranceVisionDentalPaid LeaveHome OfficeApple Equipment

Key Requirements

•Bachelor’s Degree
•Minimum of 2 years working experience in a customer service role with payments experience
•Must be able to work during business hours from Monday to Friday from 9AM to 5PM GMT
•Excellent communication skills (verbal and written) with experience in customer-facing role; communicates early and often and knows when to escalate
•Must be working from the office at least 3 business days a week

Experience:2+ yearsPaymentsCustomer serviceFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkAttention to detailCustomer focus

Languages:English

Tech Stack:Zendesk

Company Brief

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Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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