Customer Service Representative

Trane Technologies
Ohio
Workplace: HybridFull timeUSD 67,260 - 96,810 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Customer service","Problem-solving","Time management"]

Deliver client service experiences and sales solutions for assigned service accounts, ensuring satisfaction, retention, and growth. Drive account management activities including client account profiles, strategies, service delivery plans, and scheduled client visits, while responding to inquiries within 24 hours. Identify opportunities for growth through quotes and proposals, collaborate with billing and sales teams, and facilitate the Service Linkage program. Work at client facilities and participate in sales trainings and meetings.

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Trane Technologies
Trane Technologies
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver client service experiences and sales solutions for assigned service accounts, ensuring satisfaction, retention, and growth. Drive account management activities including client account profiles, strategies, service delivery plans, and scheduled client visits, while responding to inquiries within 24 hours. Identify opportunities for growth through quotes and proposals, collaborate with billing and sales teams, and facilitate the Service Linkage program. Work at client facilities and participate in sales trainings and meetings.
Location: Ohio
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Own client satisfaction, retention, and growth for an assigned portfolio.
  • •Drive the account management process, including account profiles, account strategies, service delivery plans, and scheduled client visits; respond to client inquiries within 24 hours.
  • •Communicate issues, business goals, and objectives to account teams and leadership for assigned accounts.
  • •Collaborate on proposals and deliver timely proposals for time-and-materials and quoted job pull-through opportunities; follow up on sales leads and quick quotes.
  • •Facilitate the Service Linkage program and support sales and client support development trainings and meetings.
Travel: Low travel

Pay and Benefits

Salary: USD 67,260 - 96,810 annually
Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree or 1 to 3 years of experience in a service or client service capacity.
  • •Knowledge of HVAC systems is a plus.
  • •Must be able to handle high-stress situations.
  • •Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
  • •Must possess a valid driver’s license for at least 12 months with no major or frequent traffic violations, and be available for local travel.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationStakeholder managementCustomer serviceProblem-solvingTime management
Licenses:Driver's license
Tech Stack:Microsoft OfficeExcelWordTelephoneVoice mailComputerOffice equipment

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn