Account Representative, SMB

PayPal
Paris
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Organisational skills","Prioritisation","Communication","Team collaboration","Judgment"]

Own end-to-end commercial relationships for a portfolio of around 200 small and medium business merchants. Protect transaction margin and drive growth through consistent account management, retention efforts, and sales activity. Collaborate with internal teams to resolve merchant needs and make the right call when standard processes don’t apply. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate.

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FursaFursa
PayPal
PayPal
1 day ago

Account Representative, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end commercial relationships for a portfolio of around 200 small and medium business merchants. Protect transaction margin and drive growth through consistent account management, retention efforts, and sales activity. Collaborate with internal teams to resolve merchant needs and make the right call when standard processes don’t apply. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and manage the commercial relationship with merchants, delivering end-to-end outcomes.
  • •Protect transaction margin and drive growth through consistent account management, retention, and sales activity.
  • •Use AI-powered tools to identify growth, cross-sell, and risk opportunities across the merchant book.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting, sharing best practices with other account representatives.
  • •Coordinate internal teams to resolve merchant needs and decide the right action when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •1+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •3+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •Structured, organised ability to plan and segment a large customer book while maintaining service quality.
  • •Skilled in customer and commercial conversations: building trust, identifying needs, and converting opportunities.
  • •Comfort using AI, data, and playbooks to make trade-offs and escalate appropriately.
Education:Bachelor's
Skills:Customer focusOrganisational skillsPrioritisationCommunicationTeam collaborationJudgment
Tech Stack:AI-powered toolsAIData

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn