Dealership Service Manager - Mercedes Benz of McKinney

Oversee daily operations of the Mercedes-Benz service department to deliver exceptional customer satisfaction and hit performance goals. Lead and manage service advisors and technicians, implement process improvements for efficiency, and ensure accurate service documentation including repair orders and warranty claims. Track and analyze department KPIs, control costs through scheduling and labor management, and forecast goals and budgets while maintaining compliance with dealership and industry regulations.