CSR/Teller - South Fairborn, OH - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Customer service","Confidentiality","Ethical behavior","Sound judgment","Initiative"]

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and resolving issues while maintaining confidentiality and ethical conduct. Handle daily retail office operations, including extensive cash handling and balancing records, and escalate complex problems to leadership. Identify customer needs during interactions and make consultative referrals to bankers and business partners, using tools for tracking and follow-up.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - South Fairborn, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and resolving issues while maintaining confidentiality and ethical conduct. Handle daily retail office operations, including extensive cash handling and balancing records, and escalate complex problems to leadership. Identify customer needs during interactions and make consultative referrals to bankers and business partners, using tools for tracking and follow-up.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Provide excellent customer service in all interactions, including listening, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions, find solutions, and maintain clear, responsive communication.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations, including balancing records and correcting outages.
  • •Maintain knowledge of bank policies and financial center procedures, staying up to date on changes.
  • •Identify customer needs during interactions and customer outreach and make consultative referrals to bankers and business partners as appropriate.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience or capability.
  • •Ability to interact confidently and comfortably with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • •Knowledge of retail policies and procedures and ability to stay current with changes.
Skills:Customer serviceConfidentialityEthical behaviorSound judgmentInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor