Customer Success Manager

MariaDB
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Relationship building","Time management","Organization","Trusted advising","Escalation management"]

Own the long-term success, value, and retention of an enterprise customer portfolio using MariaDB database solutions. Serve as the primary escalation point, drive onboarding through adoption and expansion, and build C-level relationships through regular engagement and business reviews. Collaborate with Sales Engineers, Account Executives, Professional Services, and Technical Support to solve issues early, recommend upgrades/migrations, measure customer health, and achieve Net Retention goals.

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FursaFursa
MariaDB
MariaDB
13 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the long-term success, value, and retention of an enterprise customer portfolio using MariaDB database solutions. Serve as the primary escalation point, drive onboarding through adoption and expansion, and build C-level relationships through regular engagement and business reviews. Collaborate with Sales Engineers, Account Executives, Professional Services, and Technical Support to solve issues early, recommend upgrades/migrations, measure customer health, and achieve Net Retention goals.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support customers across onboarding, adoption, expansion, retention, and advocacy stages.
  • •Guide new customers through MariaDB onboarding and best practices to ensure time-to-value.
  • •Maintain an ongoing meeting cadence and run regular business reviews that reflect value and customer goals.
  • •Proactively identify and address customer experience issues with Technical Support as an escalation point.
  • •Coordinate with Sales Engineers and Professional Services on upgrades, migrations, deployments, and track success plans.
Travel: High travel

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •2-4 years of experience in customer-facing roles within enterprise software.
  • •Fluent in English and able to speak and write in English.
  • •A mix of technical acumen and relationship-building skills to build C-level connections.
  • •Ability to deliver custom ROI analysis for the customer portfolio.
  • •Comprehensive understanding of customer success principles and MariaDB features, architecture, and enterprise use cases.
Experience:2-4 yearsEnterprise software
Skills:Relationship buildingTime managementOrganizationTrusted advisingEscalation management
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB
Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series C
Headquarters: Helsinki, Finland
Founded: 2009
WebsiteLinkedIn