Manager, Personalized Support

Twilio
United States, Colombia
Workplace: RemoteFull timeUSD 116,960 - 171,900 annuallyFunction: Product ManagementSkills: []

Lead remote, personalized customer support efforts within Twilio’s Customer Support organization. Partner with teams to drive globally connected customer experiences while supporting remote-first collaboration. The role is remote but may require occasional in-person reporting for team gatherings, off-sites, or customer meetings. Equity and corporate bonus eligibility may apply, along with benefits including healthcare and retirement savings.

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FursaFursa
Twilio
Twilio
23 hours ago

Manager, Personalized Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead remote, personalized customer support efforts within Twilio’s Customer Support organization. Partner with teams to drive globally connected customer experiences while supporting remote-first collaboration. The role is remote but may require occasional in-person reporting for team gatherings, off-sites, or customer meetings. Equity and corporate bonus eligibility may apply, along with benefits including healthcare and retirement savings.
Location: United States, Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

Travel: Low travel

Pay and Benefits

Salary: USD 116,960 - 171,900 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid SickPaid PersonalPaid Parental

Key Requirements

Languages:English

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn