1 day ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own technical onboarding and enterprise deployments for AI voice agents, serving as the primary technical point of contact through implementation and launches. Build AI voice agent workflows with customers by designing conversation flows, troubleshooting production issues, and debugging APIs, webhooks, SIP/telephony, authentication, integrations, and latency. Partner with Product and Engineering to turn customer feedback into improvements and drive expansion by enabling new AI use cases and adoption across organizations.

Location: Redwood City

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead technical onboarding for enterprise customers and act as the primary technical point of contact throughout implementation.
•Drive successful customer launches and product adoption while building trusted relationships with customer engineering teams.
•Build AI voice agents alongside customers, including designing conversation flows and deployment strategies.
•Troubleshoot production deployments and debug issues across APIs, webhooks, SIP/telephony, authentication, integrations, and latency.
•Partner closely with Product and Engineering to identify gaps, translate feedback into improvements, advocate for customers, and support expansion opportunities.

Travel: Low travel

Pay and Benefits

Salary: USD 65 - 75 hourly

Perks:Health InsuranceDentalVisionMeal AllowanceGym Membership

Key Requirements

•Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
•5+ years of experience in Customer Success or as a Customer Success Engineer at a B2B software company, or be a recent graduate from a top-tier university in a relevant technical field.
•Strong technical problem-solving skills.
•Experience working with APIs and debugging technical issues.
•Excellent communication skills and the ability to explain technical concepts to customers.

Experience:B2B software

Education:Bachelor's

Skills:CommunicationProblem-solving

Tech Stack:APIsWebhooksSIPTelephonyAuthenticationIntegrationsLatencyPythonTypeScriptAILLMsVoice AI

Company Brief

Retell AI

Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.

Industry: Digital Media

Website

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Retell AI

1 day ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redwood City

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead technical onboarding for enterprise customers and act as the primary technical point of contact throughout implementation.
•Drive successful customer launches and product adoption while building trusted relationships with customer engineering teams.
•Build AI voice agents alongside customers, including designing conversation flows and deployment strategies.
•Troubleshoot production deployments and debug issues across APIs, webhooks, SIP/telephony, authentication, integrations, and latency.
•Partner closely with Product and Engineering to identify gaps, translate feedback into improvements, advocate for customers, and support expansion opportunities.

Travel: Low travel

Pay and Benefits

Salary: USD 65 - 75 hourly

Perks:Health InsuranceDentalVisionMeal AllowanceGym Membership

Key Requirements

•Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
•5+ years of experience in Customer Success or as a Customer Success Engineer at a B2B software company, or be a recent graduate from a top-tier university in a relevant technical field.
•Strong technical problem-solving skills.
•Experience working with APIs and debugging technical issues.
•Excellent communication skills and the ability to explain technical concepts to customers.

Experience:B2B software

Education:Bachelor's

Skills:CommunicationProblem-solving

Tech Stack:APIsWebhooksSIPTelephonyAuthenticationIntegrationsLatencyPythonTypeScriptAILLMsVoice AI

Company Brief

Retell AI

Industry: Digital Media

Website