Guest Service Agent

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Positive attitude"]

Provide warm, guest-first service as the primary front-office contact, handling smooth check-ins and check-outs and offering local recommendations. You’ll manage guest reservations, updates, and special requests using the hotel’s property management systems, while addressing inquiries promptly across in-person, phone, and email channels. Maintain a polished, professional presence and deliver consistently high service standards while working rotating shifts.

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FursaFursa
Minor International
Minor International
1 day ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide warm, guest-first service as the primary front-office contact, handling smooth check-ins and check-outs and offering local recommendations. You’ll manage guest reservations, updates, and special requests using the hotel’s property management systems, while addressing inquiries promptly across in-person, phone, and email channels. Maintain a polished, professional presence and deliver consistently high service standards while working rotating shifts.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception to guests and ensure a smooth, efficient check-in process while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and colleagues across in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as a primary point of contact during guests’ stays, offering prompt assistance, resolving issues, and providing personalised recommendations.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly articulate information across in-person, phone, and email communication.
  • •Consistently deliver an exceptional guest service standard with a proactive, positive approach to guest needs.
  • •Ability to foster positive guest experiences and resolve issues to maintain high satisfaction.
  • •Availability to work weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProfessionalismPositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn