General (Non Tech) Job Template

Socure
United States
Workplace: RemoteFull timeUSD 145,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Analytical skills","Project management","Organizational skills","Collaboration"]

Own the post-sale customer relationship for a portfolio, ensuring satisfaction, retention, and measurable business outcomes. Serve as a trusted advisor to key stakeholders, guide onboarding and ongoing support to drive adoption, and proactively monitor customer health to mitigate risks. Lead regular business reviews and value demonstrations, collaborate cross-functionally with sales, product, support, and engineering, and identify upsell/cross-sell opportunities while relaying customer feedback to improve the product.

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FursaFursa
Socure
Socure
1 day ago

General (Non Tech) Job Template

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the post-sale customer relationship for a portfolio, ensuring satisfaction, retention, and measurable business outcomes. Serve as a trusted advisor to key stakeholders, guide onboarding and ongoing support to drive adoption, and proactively monitor customer health to mitigate risks. Lead regular business reviews and value demonstrations, collaborate cross-functionally with sales, product, support, and engineering, and identify upsell/cross-sell opportunities while relaying customer feedback to improve the product.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for a portfolio of customers, managing the post-sale relationship and ensuring positive client experience.
  • •Build trusted relationships with key stakeholders and act as strategic partner and advocate for their business objectives.
  • •Guide onboarding, training, and ongoing support to drive product adoption and usage.
  • •Proactively monitor customer health, identify risks, and develop action plans to ensure retention.
  • •Conduct regular business reviews, performance reporting, and value demonstrations; collaborate cross-functionally to resolve complex issues and maximize customer value.

Pay and Benefits

Salary: USD 145,000 - 165,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • •8+ years of experience in customer success, account management, or related roles, preferably in B2B technology, fintech, or SaaS.
  • •Proven ability to build and manage customer relationships and act as a trusted advisor.
  • •Strong written and verbal communication skills.
  • •Analytical skills to interpret customer data, identify trends or risks, and drive action.
Experience:8+ yearsB2B technologyFintechSaaS
Education:Bachelor's in Business, Marketing, Communications (or related field)
Skills:CommunicationAnalytical skillsProject managementOrganizational skillsCollaboration

Company Brief

Socure
Provides AI-driven digital identity verification and fraud prevention solutions that analyze device, behavioral, and contextual data to detect synthetic identities, stop account takeover, and enable secure onboarding for banks, fintechs, and enterprises.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2012
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn