Alaan

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Alaan as a Product Operations Specialist serving fintech customers in the Middle East. You’ll be the first point of contact across WhatsApp, email, and phone, own customer issues end-to-end, and collaborate with Design and Engineering to improve the product. Bring 3+ years in fintech/B2B SaaS, superb communication, and a meticulous, goal-driven mindset to deliver exceptional customer experiences.

Location: Morocco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for Customer interaction (WhatsApp, Email, Phone) and build relationships with users
•Understand customer needs and propose solutions to meet their unique business requirements
•Proactively and diligently follow up on issues raised by customers to ensure resolution
•Thoroughly understand product and expense processes on the customer side and propose improvement suggestions
•Balance autonomy in solving problems with escalation when necessary and work cross-functionally to improve the product/experience for customers

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym MembershipRemote Work

Key Requirements

•3+ years of experience in similar roles at prominent start-ups
•Background in Fintech or B2B SaaS is a plus
•Strong written and spoken communication in Arabic and English
•Trustworthy and able to own problems end-to-end
•Very organized and meticulous with the ability to work toward a goal

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork

Languages:ArabicEnglish

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Morocco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for Customer interaction (WhatsApp, Email, Phone) and build relationships with users
•Understand customer needs and propose solutions to meet their unique business requirements
•Proactively and diligently follow up on issues raised by customers to ensure resolution
•Thoroughly understand product and expense processes on the customer side and propose improvement suggestions
•Balance autonomy in solving problems with escalation when necessary and work cross-functionally to improve the product/experience for customers

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym MembershipRemote Work

Key Requirements

•3+ years of experience in similar roles at prominent start-ups
•Background in Fintech or B2B SaaS is a plus
•Strong written and spoken communication in Arabic and English
•Trustworthy and able to own problems end-to-end
•Very organized and meticulous with the ability to work toward a goal

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork

Languages:ArabicEnglish

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn