Account Support Analyst

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Product ManagementExperience: 4+ yearsSkills: ["Communication","Attention to detail","Problem-solving","Adaptability","Proactive management"]

Serve as the primary liaison for Order Management (OM) between Enterprise/Strategic Account Managers, Finance, and customers—owning order-related inquiries from quoting through shipment and delivery. Triage and resolve cable orders, shipment questions, replacements, and RMA requests, and provide hands-on quoting/CPQ support. Maintain accurate customer/order records in CRM systems (e.g., Salesforce, Zuora) and proactively coordinate cross-functional teams to keep quote-to-cash running smoothly.

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FursaFursa
Gomotive
Gomotive
19 hours ago

Account Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Serve as the primary liaison for Order Management (OM) between Enterprise/Strategic Account Managers, Finance, and customers—owning order-related inquiries from quoting through shipment and delivery. Triage and resolve cable orders, shipment questions, replacements, and RMA requests, and provide hands-on quoting/CPQ support. Maintain accurate customer/order records in CRM systems (e.g., Salesforce, Zuora) and proactively coordinate cross-functional teams to keep quote-to-cash running smoothly.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Act as main point of contact for Enterprise and Strategic Account Managers and their customers on OM-related queries
  • •Manage customer and shipment activities including cable orders, open shipment inquiries, and replacements
  • •Own RMA requests, including customer communication and serial number/replacement handling
  • •Provide hands-on quoting support and configure CPQ details to ensure accurate quotes and orders
  • •Collaborate cross-functionally (Finance, Fulfillment, Customer Support) and maintain CRM data for order creation, churn processing, and reconciliations

Key Requirements

  • •Strong understanding of the quote-to-cash process and customer delivery lifecycles
  • •4+ years in a customer-facing operations or similar support-focused role
  • •Excellent verbal and written communication for liaising with internal stakeholders and external customers
  • •Meticulous attention to detail and strong organization when handling high volumes
  • •Proactive problem-solving to identify root causes and resolve issues efficiently
Experience:4+ years
Skills:CommunicationAttention to detailProblem-solvingAdaptabilityProactive management
Languages:English
Tech Stack:SalesforceZuoraCPQG-SheetSalesloftSnowflakeRetoolCRM

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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