Customer Service Representative (Full Time) - Plano

Prosperity Bancshares
Plano
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Customer service","Communication","Public relations","Organization","Ability to work under pressure"]

Provide excellent customer service in the bank’s Customer Service Center by taking calls, listening to customers, and resolving questions and problems promptly and professionally. Assist customers with deposit and loan-related services such as opening/closing accounts, renewing time deposits, and handling inquiries, maintenance, and problem resolution. Explain bank products and services, handle complaints, maintain call quality goals, and protect the privacy of customer information.

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Prosperity Bancshares
Prosperity Bancshares
6 months ago

Customer Service Representative (Full Time) - Plano

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide excellent customer service in the bank’s Customer Service Center by taking calls, listening to customers, and resolving questions and problems promptly and professionally. Assist customers with deposit and loan-related services such as opening/closing accounts, renewing time deposits, and handling inquiries, maintenance, and problem resolution. Explain bank products and services, handle complaints, maintain call quality goals, and protect the privacy of customer information.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service in a courteous and prompt manner.
  • •Answer questions and solve customer problems by listening, collecting data, and securing answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Present and explain bank products and services; open, close, and maintain accounts and assist with related financial needs.
  • •Handle complaints professionally, strive to meet call quality goals, adhere to bank policies, maintain reputation, and protect customer information privacy.

Key Requirements

  • •Associate degree/two years of related experience and/or training (or equivalent combination of education and work experience).
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills, strong organization, and ability to work well under pressure (including overtime as needed).
Experience:1+ yearsBankingFinancial services
Education:Associate's
Skills:Customer serviceCommunicationPublic relationsOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn