Customer Service Officer

Avery Dennison
Idaho
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Process improvement","Customer focus"]

Follow up customer orders and provide customer service to assigned accounts, handling requests by phone, fax, and mail while ensuring timely order processing, pricing integrity, and complete fulfillment. Coordinate with sales, production, and other departments to support on-time deliveries, manage complaints with corrective actions, and maintain accurate customer profiles. Support order management and expediting, authorize credit memos/refunds within policy, and work with a safety-first mindset.

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Avery Dennison
Avery Dennison
3 days ago

Customer Service Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Follow up customer orders and provide customer service to assigned accounts, handling requests by phone, fax, and mail while ensuring timely order processing, pricing integrity, and complete fulfillment. Coordinate with sales, production, and other departments to support on-time deliveries, manage complaints with corrective actions, and maintain accurate customer profiles. Support order management and expediting, authorize credit memos/refunds within policy, and work with a safety-first mindset.
Location: Idaho
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer requests and inquiries (telephone, fax, and mail) in a timely manner.
  • •Understand customer needs and provide timely responses to customer requests.
  • •Coordinate with sales, other departments, and production to deliver goods and services.
  • •Handle customer complaints per company procedures and propose corrective actions to drive service improvements across departments.
  • •Provide order management support including order entry, expediting, shipment information, and follow-up for order processing, pricing integrity, on-time deliveries, and complete fulfillment.

Key Requirements

  • •Bachelor’s degree required.
  • •Advanced English reading and speaking skills.
  • •Strong communication and problem-solving skills.
  • •Lean/process excellence mindset with digital and automation awareness.
  • •Proficiency with computer systems such as Microsoft Office, Lotus Notes, Google applications (Google Sheets/Excel) and function-specific software (Macro VBA).
Experience:1-3 yearsApparel industry
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationProcess improvementCustomer focus
Languages:English
Tech Stack:Microsoft OfficeLotus NotesGoogle applicationsGoogle SheetsExcelMacro VBA

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn