E- Services Associate (Full Time) - Plano Ops

Prosperity Bancshares
Plano
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Public relations","Computer skills","Organizational skills","Ability to work under pressure"]

Resolve customer chats and emails for internal and external customers while performing complex, technical financial service tasks. Assist with customer transactions, account maintenance, and product servicing such as internet banking, bill pay, transfers, e-statements, debit cards, and consumer loans. Handle escalations and complaints professionally, coach and train Customer Service Center representatives, and maintain accurate system knowledge and privacy of customer information.

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Prosperity Bancshares
Prosperity Bancshares
17 hours ago

E- Services Associate (Full Time) - Plano Ops

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Resolve customer chats and emails for internal and external customers while performing complex, technical financial service tasks. Assist with customer transactions, account maintenance, and product servicing such as internet banking, bill pay, transfers, e-statements, debit cards, and consumer loans. Handle escalations and complaints professionally, coach and train Customer Service Center representatives, and maintain accurate system knowledge and privacy of customer information.
Location: Plano
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve chats and emails and provide timely customer resolutions for internal and external issues.
  • •Perform financial service functions professionally and accurately according to bank policies, standards, and security procedures.
  • •Assist management with supervising, coaching, and training Customer Service Center personnel.
  • •Handle complaints and escalated chats/calls professionally to benefit the customer and the bank.
  • •Maintain proficiency in bank products and systems and perform account maintenance and transactions (e.g., stop payments, adjustments/refunds, address changes).

Key Requirements

  • •High School Diploma or GED.
  • •Two years of related experience and/or training in customer service or the financial services industry.
  • •Knowledge of the bank’s products, services, and policies/procedures.
  • •Must be able to type 55 wpm or more (a test will be administered).
  • •Excellent communication, computer skills, organization, and ability to work under pressure and work overtime as needed.
Experience:2+ yearsFinancial services
Education:High School
Skills:CommunicationPublic relationsComputer skillsOrganizational skillsAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn