Associate Vice President - Client Services (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-4 yearsEducation: bachelorsSkills: ["Ownership","Judgement","Integrity","Communication","Organizational skills"]

Lead client service delivery for HSBC Securities Services Sub-Custody, ensuring accurate, timely responses to client queries and maintaining clear written and verbal communications aligned with HSBC standards. Manage requests within agreed turnaround times, deepen knowledge of internal procedures and client-specific requirements, and support service improvement initiatives. Coordinate with client service leadership and operations teams to communicate feedback and drive continuous, high-quality service outcomes while meeting AML and sanctions training requirements.

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FursaFursa
HSBC
HSBC
4 hours ago

Associate Vice President - Client Services (Mumbai, MH, IN, 400063)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead client service delivery for HSBC Securities Services Sub-Custody, ensuring accurate, timely responses to client queries and maintaining clear written and verbal communications aligned with HSBC standards. Manage requests within agreed turnaround times, deepen knowledge of internal procedures and client-specific requirements, and support service improvement initiatives. Coordinate with client service leadership and operations teams to communicate feedback and drive continuous, high-quality service outcomes while meeting AML and sanctions training requirements.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Provide clear, accurate, and timely responses to client queries, identifying and addressing underlying issues at the outset.
  • •Ensure communications are consistent, unambiguous, and aligned with HSBC standards to reduce service concerns and compensation claims risk.
  • •Respond to client requests within agreed turnaround times via email or telephone.
  • •Develop and maintain detailed understanding of internal procedures, systems, and client-specific service requirements; stay current with market developments, regulatory requirements, and internal policies.
  • •Monitor and manage queries for allocated clients, support cross-functional initiatives and service improvement activities, and ensure AML and sanctions training completion.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Graduate from a recognised university.
  • •Minimum three to four years of relevant experience, preferably within custody, securities services, financial services, or client operations.
  • •Working knowledge of HSBC processes and systems is preferred.
  • •Strong written and verbal communication skills to explain complex operational matters clearly.
  • •Ability to manage competing priorities while meeting agreed deadlines and a proactive approach to resolving client issues.
Experience:3-4 yearsCustodySecurities servicesFinancial servicesClient operations
Education:Bachelor's
Skills:OwnershipJudgementIntegrityCommunicationOrganizational skills
Tech Stack:AI-enabled toolsEmailTelephone

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn