Service Coordinator - Power Distribution

Eaton
Australia
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 2+ yearsSkills: ["Communication","Multitasking","Problem-solving","Ability to work under pressure","Resilience"]

Coordinate end-to-end service delivery for Eaton’s Power Quality solutions, acting as the central point between customers, field service engineers, supervisors, sales, and internal teams. Own scheduling and task flow to ensure SLA, safety, and quality commitments are met across maintenance, breakdown, warranty, commissioning, and project work. Monitor daily activity, manage jobs in ERP systems (Salesforce & SAP), and handle calls with a focus on first-call resolution.

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Eaton
Eaton
2 months ago

Service Coordinator - Power Distribution

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Coordinate end-to-end service delivery for Eaton’s Power Quality solutions, acting as the central point between customers, field service engineers, supervisors, sales, and internal teams. Own scheduling and task flow to ensure SLA, safety, and quality commitments are met across maintenance, breakdown, warranty, commissioning, and project work. Monitor daily activity, manage jobs in ERP systems (Salesforce & SAP), and handle calls with a focus on first-call resolution.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Coordinate service delivery end-to-end to meet customer commitments, SLAs, safety, and quality standards.
  • •Schedule technicians and service appointments to maximize and balance productivity, and monitor task flow.
  • •Manage service jobs through ERP systems (Salesforce & SAP) and track daily activity.
  • •Provide proactive customer communication and maintain relationships with customers and stakeholders face to face and remotely.
  • •Support contract renewals and process renewals/new contracts, and answer calls with an emphasis on first-call resolution.

Pay and Benefits

Perks:On-site ParkingAnnual BonusVolunteer DaysTraining Programs

Key Requirements

  • •At least 2 years of experience as a service coordinator.
  • •Experience with SAP or Oracle would be advantageous.
  • •Strong organisational and multitasking skills.
  • •Ability to prioritise tasks and manage time accordingly.
  • •Excellent communication skills.
Experience:2+ years
Skills:CommunicationMultitaskingProblem-solvingAbility to work under pressureResilience
Tech Stack:SalesforceSAPOracle

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn