Agile Defense

4 weeks ago

Technical Support - Helpdesk Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-level IT end-user support for PC, server, and software, troubleshoot hardware/software issues, and guide customers through resolution. Onsite at Redstone Arsenal, Huntsville, AL, collaborating with IT and security teams to maintain secure, reliable systems. Create guides and knowledge base articles; mentor junior technicians.

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-level support to end-users for PC, server, or mainframe applications and hardware, interacting with network services, software systems engineering, and/or applications development to restore service and identify core problems
•Simulate or recreate user problems to resolve operating difficulties; recommend systems modifications to reduce issues
•Diagnose hardware and software issues and install, modify, and repair computer hardware and software
•Write training manuals and train users on new hardware/software; oversee daily performance of computer systems
•Collaborate with teammates to create guides, instructions, fixes, and knowledge base articles for the organization

Key Requirements

•Proficient in IT Service Management (ITSM) systems (ServiceNow, Remedy, or similar)
•Excellent customer service and communications skills
•Proficient in Microsoft Active Directory (account creation, modification, and management)
•Proficient in Print server administration and supporting multifunction devices; knowledge of Change Management
•Proficient in Remote Desktop support and remote control of customer computers; able to mentor junior technicians

Experience:Information technology

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingMentoringTroubleshooting

Certifications:DoD IAT Level II Certification - Security+CE

Languages:English

Tech Stack:ServiceNowRemedyActive DirectoryVDIRemote DesktopPrint ServerChange Management

Eligibility

Security Clearance:Secret

Company Brief

Agile Defense

Provides cybersecurity services including managed detection and response, incident response, vulnerability assessments, and security operations to help organizations detect, respond to, and remediate cyber threats while meeting regulatory and compliance requirements.

Industry: Cybersecurity

Website

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Agile Defense

4 weeks ago

Technical Support - Helpdesk Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-level support to end-users for PC, server, or mainframe applications and hardware, interacting with network services, software systems engineering, and/or applications development to restore service and identify core problems
•Simulate or recreate user problems to resolve operating difficulties; recommend systems modifications to reduce issues
•Diagnose hardware and software issues and install, modify, and repair computer hardware and software
•Write training manuals and train users on new hardware/software; oversee daily performance of computer systems
•Collaborate with teammates to create guides, instructions, fixes, and knowledge base articles for the organization

Key Requirements

•Proficient in IT Service Management (ITSM) systems (ServiceNow, Remedy, or similar)
•Excellent customer service and communications skills
•Proficient in Microsoft Active Directory (account creation, modification, and management)
•Proficient in Print server administration and supporting multifunction devices; knowledge of Change Management
•Proficient in Remote Desktop support and remote control of customer computers; able to mentor junior technicians

Experience:Information technology

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingMentoringTroubleshooting

Certifications:DoD IAT Level II Certification - Security+CE

Languages:English

Tech Stack:ServiceNowRemedyActive DirectoryVDIRemote DesktopPrint ServerChange Management

Eligibility

Security Clearance:Secret

Company Brief

Agile Defense

Industry: Cybersecurity

Website