Senior Customer Success Architect - Singapore at GitLab (Singapore)

GitLab

16 hours ago

Senior Customer Success Architect - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a senior post-sales technical advisor for GitLab’s most strategic Enterprise and Government customers in Singapore, translating complex outcomes into measurable Customer Success Plans. Drive adoption, utilization, retention, expansion, and executive reporting by coordinating cross-functional teams. Provide deep guidance on CI/CD architecture, DevSecOps maturity, platform consolidation, and architecture decisions across multi-cloud and hybrid environments, serving as the escalation point for critical account issues.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of Enterprise and Government customers to drive adoption, retention, expansion, and satisfaction through ongoing technical and strategic engagement.
•Serve as the senior post-sales advisor for complex accounts, shaping multi-year platform and DevSecOps strategy with customer executives and coordinating across Support, Product Management, Sales, and Professional Services.
•Translate ambiguous, high-stakes outcomes into rigorous Customer Success Plans with quantifiable benefits, adoption milestones, and remediation actions.
•Provide enterprise-scale technical guidance on CI/CD architecture, DevSecOps maturity models, and platform consolidation trade-offs (e.g., multi-cloud vs hybrid; self-managed vs GitLab Dedicated).
•Lead end-to-end resolution of critical cross-functional account escalations, including root-cause analysis and executive communication.

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Must be a Singapore Citizen and based in Singapore.
•Mandatory English and Chinese (Mandarin) proficiency.
•Hands-on experience building/owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting.
•Deep DevSecOps expertise, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows; architecting/troubleshooting CI/CD at enterprise scale.
•Expert understanding of Git workflows and delivery lifecycles, including merge request workflows and branching strategies such as trunk-based development and GitFlow.

Skills:Stakeholder managementCommunicationAutonomyJudgmentExecutive influence

Languages:EnglishChineseMandarin

Tech Stack:CI/CDDevSecOpsGitLabCloud platformsMulti-cloudHybrid architecturePipeline as codeMulti-stage designArtifact managementSASTDASTSCAContainer scanningInfrastructure as codeGitOpsSelf-managedGitLab DedicatedRunnerAuto-scalingSecrets management

Eligibility

Nationality:Singapore National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

16 hours ago

Senior Customer Success Architect - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of Enterprise and Government customers to drive adoption, retention, expansion, and satisfaction through ongoing technical and strategic engagement.
•Serve as the senior post-sales advisor for complex accounts, shaping multi-year platform and DevSecOps strategy with customer executives and coordinating across Support, Product Management, Sales, and Professional Services.
•Translate ambiguous, high-stakes outcomes into rigorous Customer Success Plans with quantifiable benefits, adoption milestones, and remediation actions.
•Provide enterprise-scale technical guidance on CI/CD architecture, DevSecOps maturity models, and platform consolidation trade-offs (e.g., multi-cloud vs hybrid; self-managed vs GitLab Dedicated).
•Lead end-to-end resolution of critical cross-functional account escalations, including root-cause analysis and executive communication.

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Must be a Singapore Citizen and based in Singapore.
•Mandatory English and Chinese (Mandarin) proficiency.
•Hands-on experience building/owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting.
•Deep DevSecOps expertise, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows; architecting/troubleshooting CI/CD at enterprise scale.
•Expert understanding of Git workflows and delivery lifecycles, including merge request workflows and branching strategies such as trunk-based development and GitFlow.

Skills:Stakeholder managementCommunicationAutonomyJudgmentExecutive influence

Languages:EnglishChineseMandarin

Eligibility

Nationality:Singapore National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn