Manager, Enterprise Quality

PayPal
New York
Workplace: OnsiteFull timeUSD 109,000 - 156,200 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsEducation: bachelorsSkills: ["Collaboration","Problem-solving","Communication","Mentorship"]

Serve as a thought partner for enterprise business process improvements by leading functional projects and programs, analyzing trends, and collaborating across teams. Own end-to-end incident response process design, documentation, training content, and compliance evaluation of incident management tools. Use incident themes and KPI measurement frameworks to drive insights and process efficiency initiatives, while mentoring junior team members to ensure alignment with organizational objectives.

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FursaFursa
PayPal
PayPal
3 days ago

Manager, Enterprise Quality

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a thought partner for enterprise business process improvements by leading functional projects and programs, analyzing trends, and collaborating across teams. Own end-to-end incident response process design, documentation, training content, and compliance evaluation of incident management tools. Use incident themes and KPI measurement frameworks to drive insights and process efficiency initiatives, while mentoring junior team members to ensure alignment with organizational objectives.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Design and maintain the process for responding to customer impacts.
  • •Identify issues within business processes and recommend best practices for improvement.
  • •Find themes in incident data and provide insights to the business.
  • •Maintain incident process documentation and training content, and evaluate incident management tools for compliance.
  • •Define KPIs and implement a measurement framework, drive process improvement initiatives across departments, and guide junior team members in process management and analysis.

Pay and Benefits

Salary: USD 109,000 - 156,200 annually
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Ability to design and maintain business processes for responding to customer impacts.
  • •Strong skills identifying issues within business processes and recommending best-practice improvements.
  • •Ability to define KPIs and implement measurement frameworks to evaluate performance of assigned processes.
  • •Experience collaborating across teams to develop solutions that streamline workflows and improve efficiency.
Experience:5+ years
Education:Bachelor's
Skills:CollaborationProblem-solvingCommunicationMentorship

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn